FAQ's

What is non-emergency medical transportation?

Non-emergency medical transportation (NEMT) is a benefit that ensures people without access to transportation can travel to necessary health care appointments. NEMT is a required benefit in the Medicaid program, where a large number of low-income, disabled, and elderly beneficiaries do not have access to reliable transportation. NEMT helps manage the health of these beneficiaries and prevents them from requiring far more expensive forms of care, such as hospitalizations or institutionalization, that would likely result if they missed their appointments. Other programs, including some Medicare Advantage plans and healthcare providers directly, provide access to transportation for beneficiaries in need.

Who can receive NEMT services?

Medicaid beneficiaries without access to transportation to their medical appointments are eligible for NEMT. Most states that have expanded Medicaid under the Affordable Care Act (ACA) have chosen to offer NEMT to their Medicaid expansion population as well. States work within the broad federal requirements to establish the specifics of their own NEMT programs.

Why is medical transportation required?

If beneficiaries cannot reliably travel to and from their medical appointments, their overall care will suffer and they will likely end up incurring higher health care costs through hospitalizations and other more intensive services. This would be a disservice to the beneficiary and to the federal and state taxpayers that fund the Medicaid program.

What types of appointments are patients traveling to and from?

NEMT covers a wide array of medical visit types as long as the services being provided are Medicaid compensable. Some of the most common medical needs of the Medicaid population that require NEMT are:
  • Dialysis services for patients with End-Stage Renal Disease (ESRD)
  • Substance abuse counseling sessions
  • Behavioral health or mental health appointments
  • Visits with primary care physicians or specialists
  • Chemotherapy or other recurring infusion treatments

How much does NEMT cost?

NEMT is a relatively small component of the Medicaid program. In 2014, total Medicaid spending on NEMT was estimated to be $3 billion, which accounted for less than one percent of total Medicaid spending that year. [1]
 
[1] Transit Cooperative Research Program, Impact of the Affordable Care Act on Non-Emergency Medical Transportation: Assessment for Transit Agencies at 2 (Oct. 2014), available at: http://onlinepubs.trb.org/onlinepubs/tcrp/tcrp_rrd_109.pdf.

How much does a single trip cost?

The cost of a trip varies based on a number of factors including time/distance from a patient’s home to the appointment and back, the mode of transportation required, and the availability of transportation options in a given area. For example, a lengthy trip to a dialysis center for a non-ambulatory or wheelchair-bound patient in a rural area of the nation will be more expensive than a short trip to a primary care provider for an ambulatory patient in a suburban community. States that employ NEMT brokers usually pay a set per-beneficiary fee to the brokers who provide necessary transport to Medicaid beneficiaries using the most clinically appropriate and cost-effective transportation option.

What services does a NEMT broker provide?

The majority of states now use one or more brokers to administer their NEMT Medicaid benefit. Brokers take on full responsibility for managing a defined beneficiary population, making sure beneficiaries have access to the most appropriate means of transportation delivered by transportation providers with records of safety. Brokers also help prevent fraud and abuse through a host of program integrity measures.
Researchers who study transportation programs have found that capabilities like computer-aided scheduling and tight controls on eligibility – all common services provided by NEMT brokers – can increase the capacity of available service by reducing average trip length, transporting multiple passengers simultaneously and decreasing the number of ineligible trips, thereby reducing average trip cost and allowing the program to run efficiently. [1]
 
[1] Wallace, R., P. Hughes-Cromwick, H. Mull, and S. Khasnabis, Access to Health Care and Nonemergency Medical Transportation: Two Missing Links, Transportation Research Record Journal of the Transportation Research Board, January 2005, available at Research Gate.